Privacy Policy

Who We Are

The Creative AI Company ("we", "us", "our") is an AI strategy, creative services, and custom development consultancy operated by Steve Andrews. Our website is located at thecreativeaicompany.com.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or contact us. By using our site, you agree to the practices described here.

What We Collect

We collect information in the following ways:

Information you give us directly:

• Name and email address when you book a call or contact us
• Business name, role, and information you share during a strategy call or intake form
• Payment information if you purchase services (processed securely by our payment provider — we never store card details)
• Any other information you choose to share in written communications with us

Information collected automatically:

• IP address and approximate location (country/city level)
• Browser type and operating system
• Pages visited, time on site, and referring URLs
• Device type (desktop/mobile/tablet)

We do not collect sensitive personal data such as financial account numbers, government ID numbers, or health information.

How We Use Your Information

We use the information we collect to:

• Schedule and conduct strategy calls and consultations
• Deliver services you've engaged us for
• Send confirmation emails and relevant follow-up communications
• Improve our website and service offerings based on usage patterns
• Respond to enquiries and support requests
• Send occasional marketing emails if you've opted in (you can unsubscribe at any time)
• Comply with legal obligations

We will never sell your personal information. We will never use your data to train AI models without your explicit consent.

Sharing Your Data

We share your data only in the following circumstances:

Service providers: We use trusted third-party tools to operate our business, including scheduling software, email platforms, and payment processors. These providers only access your data to perform specific services on our behalf and are bound by data processing agreements.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

Business transfers: If The Creative AI Company is acquired or merged, your data may be transferred as part of that transaction. We will notify you in advance if this occurs.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand traffic patterns and improve our content (e.g. Google Analytics)
• Marketing cookies — to measure the performance of any paid advertising, if active

You can control cookie preferences through your browser settings or via any cookie consent banner on our site. Disabling non-essential cookies will not affect your ability to use the site.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Contact and enquiry data: up to 3 years after last contact
• Client project data: up to 7 years for financial and legal record-keeping purposes
• Analytics data: aggregated and anonymised after 26 months

You may request deletion of your data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to certain types of processing, including direct marketing
• Restriction — ask us to limit how we use your data in certain circumstances

To exercise any of these rights, email us at hello@thecreativeaicompany.com. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and access to client data is restricted to authorised personnel only.

No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for business owners and professionals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top of the page. For significant changes, we'll make reasonable efforts to notify affected users by email or prominent notice on our website.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: